The official Nintendo customer support account has put out a post teaching customers how to safely retrieve their Nintendo Prepaid Card’s code.

There are two different types of prepaid cards – one hides the code with a sticker, and then the other hides the code underneath a layer which has to be scratched off.

Nintendo has advised customers to use a light object, such as a coin, to scratch off the layer that hides the code. They have also warned customers against using sharp tools such as a pair of scissors, as it could result in making the code unreadable:

スクラッチ加工タイプは、番号部分がスクラッチ加工で隠されており、コインなどで軽く削ると読めるようになります。

強く削ったりハサミなど鋭利なもので削ったりすると、番号が読めなくなってしまいますのでご注意ください。 pic.twitter.com/oYHgJAIfkG

— 任天堂サポート (@nintendo_cs) July 10, 2020

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