Pokemon GO Fest Chicago has turned out to be a complete disaster – the game is unplayable for many, there are still people waiting to enter Grant Park, and there’s even a 1 hour long queue to leave the venue. Niantic CEO John Hanke was even booed off the stage.

With all the issues complicating things on the event, a representative from Niantic, Mike, took the stage and announced they will be refunding all tickets and distribute USD100 worth of PokeCoins to participants of the event.

The event will reportedly go on, as Niantic works to fix the issues.

UPDATE – Niantic has issued the following statement:

• All registered attendees will soon receive an email with instructions on how to receive a full refund for the cost of their ticket. These instructions will be sent to the email addresses associated with your Pokémon GO account.
• All registered attendees will receive $100 in PokéCoins in their Pokémon GO account.
• Special Pokémon, Eggs, and check-in PokéStops appearing during Pokémon GO Fest have had their range increased to a two mile radius surrounding Grant Park through Monday morning, July 24. These Pokémon and Eggs will only be visible to Pokémon GO Fest attendees who validated the QR code they received when they entered Pokémon GO Fest. Attendees who were unable to validate their QR code during the event can do so through the special PokéStops through Monday morning.
• All registered attendees will have the Legendary Pokémon, Lugia, added to their account.