Gaming accessories company, Nyko, latest product, the Portable Dock Kit For Nintendo Switch promises to allow users to bring the Nintendo Switch Dock wherever, whenever. However, some early users are reporting some serious problems with Nyko’s dock, in particular, the users were complaining that the dock was damaging the USB C ports on their Switches and preventing the Switch from ever charging.

In an Reddit AMA with customers, Nyko assured that they have product tested the dock numerous times before they shipped the product and are looking into the various cases that have surfaced. On top of that, Nyko also said that they will take responsibility for any Nintendo Switch damaged by their dock.

We always run our products through rigorous testing procedures. Any of our products that have electrical components also carry all required certifications like CE, UL, ROHS, etc., to ensure that they meet quality and safety standards.

We are only aware of one instance that came through our customer support team. We are investigating it now and taking care of that customer.

If you do experience problems with your Nyko Portable Switch Dock, do contact Nyko at their customer service email (customersupport@nyko.com) immediately.