Nintendo of America has reportedly allowed customers to cancel their digital pre-orders for Pokemon Sword and Shield on the Nintendo eShop.
Redditor sQuBNsc26U9whKWJ, who was unhappy about the cuts in Pokemon Sword and Shield, requested to cancel their game and had their request approved. Nintendo approved the cancellation on the basis of the culling of Pokemon. Nintendo rarely allows cancellations for digital games – the last time this happened was with Overwatch.
See their message with Nintendo customer support below:
In regard to the recent issue you reported to Nintendo, I’m emailing to let you know that we’ve processed a refund for your digital purchase by adding USD59.99 to your account. You should see the funds available the next time you log in with your Nintendo eShop account.
We consider this matter resolved and have closed the incident.
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