1. If your question is about whether your order has already shipped, please check the product page for the release date first. Most of our products are pre-order items, so they will not ship until they are released. Other products that are already released usually take 2 – 5 days to process.
2. If you ordered multiple pre-order items in the same order and are wondering whether your order has already shipped, please check the product pages for the release dates first. We will ship everything together once all pre-order items are in-hand.
3. The tracking number is always sent with the order completion email. Please check your spam box for the email.
4. If your inquiry is of an urgent nature (i.e. address change, damaged goods, missing shipment etc), please use the editorial contact form.
If you questions concerning NintendoSoup (news tips, review copies, etc), please click here.
If you have ordered something please include your order number in your message.
NOTICE: Due to a bug, order completion emails/tracking numbers were not sent to 20 orders for The Legend of Zelda: Link’s Awakening SteelBook Edition. If you did not receive your tracking number, please contact us with your order number and we will assist you shortly.
NOTICE: Some inquiries made through the contact form may not have been replied to due to a bug. Read here. (last update: September 28, 2019)
NOTICE: The Legend Of Zelda: Link’s Awakening SteelBook Edition Pre-Orders. Read here. (last update: September 27, 2019)
NOTICE: NintendoSoup Store Customer Support will remain temporarily closed this weekend as we need a little more time. Read here. (last update: February 10, 2019)
NOTICE: Inquiries will take a longer time to respond as it’s currently the holiday season (December 28, 2018 – January 2, 2019). Thanks for your patience.
NOTICE: Shipping progress for Pokemon Let’s GO pre-orders such as Joy-Con, Nintendo Switch Dock, and Pokemon Center Japan products. Read here. (last update: November 24, 2018)